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All Carlisle/Dinex® products are produced to the highest standards of quality and craftsmanship. If you have need for service or replacement parts, or if you have specific questions regarding warranty or equipment repairs call the Service Department at 888-673-4639, use our Equipment Service Locator or email your request to service@dinex.com.

For products that are within the warranty period, and induction products of all ages, please call or email the Service Department. For other equipment that is out of warranty, please use the Equipment Service Locator, or call for the nearest Service Agency in your region. Service is available within the continental USA.

For Dinex Equipment Service please call the Dinex Service Department at 888-673-4639. To expedite your request, it would be helpful to have the following information available:

Dinex Equipment – (888) 673-4639

  • Equipment model and serial number
  • Date of purchase
  • Any previous service information

Induction Bases – (888) 673-4639

  • Product ID number and description
  • Manufacturing Date Code (Date wheel on bottom)
  • Date of purchase
  • Samples

For the following product lines please call customer service at 800-654-8210 and have the following information available:

Dinex Insulated Ware & Disposables – (800) 654-8210

  • Product ID number and description
  • Carton Label
  • Several samples of product defect or problem

Insulated Trays – (800) 654-8210

  • Product ID number and description
  • Manufacturing Date Code (Stamped on the inside)
  • Date of purchase
  • Samples